01
Customer request flow
Define the questions for each service category, location details and the confirmation customers receive. Decide whether customers need an account, can update a request or can withdraw it once submitted.
For contractor networks and home-services marketplace founders
Service marketplace
development
for home services
Turn a customer's job request into a lead the right contractor can act on.
Build a marketplace where customers describe the work, suitable contractors receive the request, and your team can see what happens next. CV Infotech develops quote-request platforms with the customer website and lead-management system working together.
Tell us the service category, region and how providers will receive leads.
PUBLISHED WORK · VAKMANGIDS
vakmangids.com
Customer website + lead-management CRM
Construction · Renovation · Home maintenance
Job requestRelevant providerLead follow-up
Relevant experience
Relevant work with Vakmangids
WordPress websiteLaravel CRM
Vakmangids connects customers with contractors for construction, renovation and home maintenance. Our public portfolio documents a WordPress website with a separate Laravel lead-management CRM. On the live platform, customers choose the trade and work required, enter a postcode and request quotes from local contractors.
That customer-to-contractor journey is the model behind this service: capture a usable request, connect it with relevant providers, and manage the lead after submission.
The core workflow
Build around the job request
A roofing enquiry and a garden-maintenance request need different information. Your marketplace should capture what a contractor needs to decide whether the work is relevant, then apply your rules for who receives it.
02
Contractor matching
Set eligibility by trade and service area. Agree whether requests go to one provider or several, what happens when nobody matches, and how your team handles duplicate or incomplete enquiries.
03
Lead and quote visibility
Define what providers can see and which actions they can take. Give administrators a record of assignment and follow-up. If quote submission belongs inside the platform, specify who can view each quote and how customers respond.
Roles and permissions
Give customers providers and administrators clear roles
A customer should see their own requests. A contractor should see the leads they are entitled to access, with clear rules for when customer contact details become visible. Your operations team needs to review submissions, manage categories and coverage, and resolve exceptions without asking a developer to change a database record.
01
Customer
Own requests and next steps
02
Contractor
Eligible leads and access rules
03
Administrator
Routing, coverage and exceptions
Those permissions and handoffs belong in the scope before development. So do the uncomfortable cases: a contractor leaves, a request reaches the wrong area, or a customer submits the same job twice.
What we deliver
What we scope and deliver
Our marketplace development services turn the agreed workflow into specific deliverables. A custom marketplace development scope can include:
01
A request and routing specification
The service categories, form fields, matching rules, lead limits and exception paths your team has approved.
02
Customer and provider journeys
Reviewable screens showing request submission, provider access and the next step for each user role.
03
The website and lead-management workflow
The agreed forms, accounts, provider views, admin controls and connections to your existing systems.
04
Test evidence and handover
Acceptance checks for matching, permissions and failed submissions, plus operating instructions and a release plan. Maintenance and support are agreed separately.
Acceptance tests should follow real operating rules: a roofing request must not go to a provider registered only for landscaping; an unmatched request must appear for administrator review; a provider must not access another provider’s restricted leads.
Your starting point
Starting from scratch or improving an existing directory
For a new marketplace, start with a defined service category, coverage area and provider journey. Prove that the complete request-to-provider flow works before adding more regions or business models.
If you already run a directory or WordPress website, we review the current forms, provider records and lead handling first. The work may be a better request flow and connected CRM. A replacement platform needs a migration plan for the data and pages you want to retain.
Frequently asked questions
Service marketplace development questions
This service focuses on jobs that need a request and a quote before the customer chooses a provider. A listing-only directory may need less functionality. Fixed-price booking needs availability, scheduling and cancellation rules, which change the scope.
Let’s discuss your platform
Show us how a job should reach the right contractor
Which services will customers request? Where will your providers work? What should happen after a request arrives? Bring that workflow, or show us where your existing process breaks down, and we can discuss the platform it needs.
Discuss your marketplace